BioToolKit Download Problems

Thanks trying our software and we hope you will enjoy using our products.

There are two frequent problems why downloaded BioToolKit software will not install correctly.

The first is that the download is not complete. The download time is from a couple of minutes to tens of minutes depending on net speed. Incomplete download happens frequently for users from outside of US because of poor net connections. You may check to see if the download is complete by downloading again or check the size of the downloaded file. If you fail to download, please send us a message to request a demo CD.

The second problem is specific to PC users. Our software uses a JAVA installer that requires JAVA JRE. Mac computers already have JAVA JRE preinstalled. Although most PCs have JAVA installed, some may need to install again or update. Please download JAVA from the following link:

After installing JAVA, please try again to install BioToolKit.

Note to Mac OS X Users:
1. Please make sure you are running in the OS X system.
2. Uncompress the file first. An executable install file will appear after you have uncompressed the zip file using Stuffit.

If you continue to have problem, please let us know the exact error message. We'll try our best to solve the problem.

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